Delight Customers
A Portal Your Coaches Run Themselves
Their schedule, their packages, their client notes — and you're out of the middle.
Birdie's coaches portal gives every instructor their own operation inside your facility: their schedule, their lesson packages tracked on a real ledger, and a lite CRM with notes and progress per student — while every lesson reserves an actual bay on your tee sheet. Coaches run themselves; you stop being the switchboard.
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You broker every lesson.
The player texts you, you text the coach, the coach texts back, you re-text the player. A three-way relay for every single booking — and you’re the switchboard.
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Packages live in a notebook.
The 10-lesson pack sold in January is a tally mark behind the counter. Nobody is sure what’s left, and every dispute lands on you.
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Progress lives in the coach’s head.
What the student was working on, which drills, that swing video from March — none of it written anywhere. When memory fails, the lesson restarts from zero.
A schedule the coach owns
Each coach gets their own calendar inside your facility: their availability, their lessons, their week at a glance. Players book directly against it — nothing routes through your phone.
- Per-coach availability and calendar
- Direct booking, no relay
- Their view, their login
Lesson packages that sell and track themselves
Coaches offer single lessons or packs; every redemption debits a real ledger both sides can see. The January 10-pack always knows it has four left.
- Single lessons and multi-packs
- Ledger both coach and student see
- Sold online, redeemed automatically
The lite CRM: notes and progress
A note thread per student — what you worked on, what’s next, links to swing videos. The next lesson starts where the last one ended, even months later. This is the part generic schedulers simply don’t have.
- Notes and progress per student
- Session history in one thread
- Continuity that keeps clients
Lessons that book bays correctly
A lesson is also a bay reservation. When a coach books a student, the tee sheet blocks the bay, buffers apply, and nothing double-books — because it is all one system.
- Lessons reserve real bays
- Tee-sheet rules apply automatically
- No double-booked Tuesday nights
Pairs with
Common Questions
1 Do coaches get their own login?
Yes — their own portal with their schedule, students, packages, and notes. They see their operation; you see the whole facility.
2 Can coaches take payment for lessons?
Lesson and package payments run through the same Square or Stripe rails as everything else, on your facility’s account — how you split with coaches stays your business arrangement.
3 Can I control which bays and hours coaches use?
Yes. Coach availability lives inside the rules you set — which bays, which hours, and how lessons sit alongside public booking on the tee sheet.
4 What does the student see?
Their upcoming lessons, their package balance, and their booking history in your branded customer portal. Progress notes stay between coach and facility unless the coach shares them.